Zoho innovates the Zoho CRM which is a cloud-based platform for customer relationship management (CRM). It handles sales, marketing and customer support features of business-to-customer (B2C) and business-to-business (B2B) marketing schemes.
Retrieving Zoho CRM can be done with prevailing Web browsers designed for use on Windows, Mac OS X and Linux desktops. The platform can also be accessed using Apple’s iPad and iPhone, and Android phones. It is most suitable for all companies of varying sizes; however, they are more popular with small businesses using its range of tools and pricing options. Users are given CRM abilities, email marketing, marketing automation, social CRM and sales functions.
There are five available editions for the platform which include: Free, for up to 10 users; Standard, $12 per month; Professional, $20 per month; Enterprise, $35 per month, and CRM Plus, $50 per month. The prices vary per user. Every edition offers improved capabilities; however, CRM Plus and Enterprise provide the most storage capacity and tools.
Zoho CRM lead handling tools make users monitor and handle current and new leads throughout its development. Modular control panels and report forms aid users to adapt quickly to the platform with minimal learning experience. Importing leads from external campaigns and sources are possible, as well as exporting lead data to some spreadsheets for analysis.
For the CRM Plus, Enterprise and Professional edition users, the platform includes ZohoPhoneBridge, a call center tool that integrates hosted and on-site telephone applications to have calls directly done within Zoho CRM. The PhoneBridgeprovides customer history data and on-screen caller details whenever ready. Users are also allowed to call current customers which instantly log the data into the system where users can make follow-up tasks or notes.
Zoho CRM can be directly bought from Zoho and its associated partners. Phone calls, emails and social media support are provided. For Enterprise edition users, one can find an enhanced customer support. To check on the capabilities of this platform, one is given a 15-day limited trial. So check this software, especially on what it is all about and how it can simplify your tasks!